Ordering from our Online Catalog


Welcome to the New Tribe Online Catalog! We invite you to use the menu to browse through our line of products for all kinds of tree climbing.

If you have questions about the gear you see on these pages, please give us a call or email us. We can help you understand the equipment that is new to you, and find the right combination of tools that will work for your climbing needs.

WARNING It is the responsibility of the user of climbing equipment to obtain adequate instruction and to take adequate precautions for safety when climbing. The product information we provide is NOT a substitute for competent instruction and training in technique and safety.

 

To Place an Order

Email us connect@newtribe.com

--or--

Call us toll-free 1-866-223-3371
9 a.m. to 5 p.m. weekdays, Pacific Time
We can serve you best if you have zeroed in on your questions
and prepared your wish list before you call.

Size for New Tribe Saddles

You can help us find the right size for your New Tribe Saddle if you take your waist and thigh measurements before you call to place your order. It also helps us to know your height and weight. The chart below gives a general idea of the sizing breakdown. Belt and Legstrap sizes can be mixed for optimum fit. If your measurements don't appear on the chart, talk to us about custom sizing a Saddle for you.

SADDLE SIZE CHART

YOUR BODY MEASUREMENT

KIDS

SMALL

MEDIUM

LARGE

WAIST (above hipbones) for Belt size

Up to 26"

23" 32"

33" 35"

36" 40"

UPPER THIGH for Legstrap size

Up to 19"

18" 21"

21" 24"

24" 27"

Shipping Charges

In most cases, we ship UPS Ground service. If you prefer another shipper or an upgrade to faster delivery service, we can help you. We will determine the shipping cost at the time of your order, and add it to your bill.

Payment

We welcome Visa/MasterCard, your personal check, or money order.
International customers may pay in US dollars by credit card, International Money Order, or Cashier's Check.

Gift Certificate

We love to do gift certificates! Any time, any amount. Please ask!

Returns & Exchanges

We guarantee everything we sell for fit, function and workmanship. We will accept returns for refund or exchange of items in new condition if we receive them within 30 days of purchase. After 30 days we may assess a 25% restocking fee for returned items.

Custom Work Policy

If we accept your order for a New Tribe product with custom changes (special size, non-standard features, etc.) a minimum charge of $25.00 will be added to the regular price of the item. Depending on time and materials required to do your job, the actual charge may be higher. We are unable to accept returns on custom work.

Paper Catalog & Mailing List

We will mail you a paper copy of our catalog if you ask for it (although the newest information will appear here online and not in print). We maintain a customer list, not a mailing list. We will never share your contact information without your permission, and we will not swamp you with unwanted mail of any kind.

Dealer inquiries welcome.
 

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Want to place an order?
Have a question?
Please feel free to call us: toll free 1-866-223-3371

or email: connect@newtribe.com


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